Lowell is an extremely knowledgeable Operations Strategist. He is a big picture thinker whose many years of experience in internationally recognized hotel and gaming operations, have shaped his very sophisticated and acute sense of what it takes to deliver “concierge-style” customer service. As a leader he mentors and challenges his teams, and as a colleague he defines and educates on operational efficiency, process improvement, and service delivery.

Time and time again, Lowell exhibits his adeptness at balancing the numbers, with his passion and commitment to a “WOW” guest experience!

Kenderlynn Christophe, SPHR