Lowell was hired by Tropicanna to fix a very broken hospitality function. In under 3 months he fixed several key staffing issues in the hotel and food & beverage areas, and had our entire hospitality function moving in the right direction. Within 6 months, Lowell changed the price point of our hotel and banquet function to reflect the new pride and image he brought to our property. Lowell’s positive leadership style helped us build a more cohesive team across the entire property, including the casino. In addition to turning around our hospitality business, he also became very engaged in the community. This involvement helped us rebuild and improve a negative reputation left by his predecessor. I would definately work with Lowell again

Cindy Pauls, CMA